We ship from our fulfilment centre in Seri Kembangan, Selangor, Malaysia.

We ship to Malaysia (Peninsular & East Malaysia), Singapore, Australia, Hong Kong, Taiwan, Philippines, Indonesia, and Thailand. We are expanding to more countries — check back soon.

Orders are processed within 1–2 business days. You will receive a shipping confirmation email with your tracking number once dispatched.

Peninsular Malaysia: 2–3 working days. East Malaysia (Sabah & Sarawak): 5–7 working days. International (Singapore, Hong Kong, Taiwan, Philippines, Thailand, Indonesia, Australia): 3–7 business days via trackable courier.

Due to the natural and consumable nature of our products, all sales are final. We only accept returns for items that arrive physically damaged, defective, or incorrect due to a fulfilment error. You must report any issues within 14 days of receiving your parcel. Return shipping charges are excluded from any refund and must be paid by the buyer. Items must be returned to: 20-2 Jalan BS 4/2, 43300 Seri Kembangan, Selangor, Malaysia.

For standard returns due to change of mind or personal preference, the buyer is responsible for organizing and paying all return shipping charges via a trackable courier service. Shipping fees are non-refundable. For orders placed directly via third-party marketplace apps (such as TikTok Shop), return logistics fees are processed in strict accordance with the native platform’s terms.

International orders may be subject to local import duties and taxes upon arrival. These charges are determined by your country’s customs authority and must be paid by the recipient. Refunds will not be entertained for parcels destroyed due to refusal to pay import duties.

All transactions are processed in Malaysian Ringgit (MYR), regardless of your location. Shipping fees for international orders are also charged in MYR. Your bank or payment provider may apply a foreign exchange rate and conversion fee.

We do not currently offer self-collection. All orders are dispatched via courier.

Once your order is shipped, you will receive an email with your tracking number and the courier service handling your parcel.

To ensure secure processing through our regional gateways (HitPay and Billplz), all final checkout transaction totals are collected in Malaysian Ringgit (MYR) only. While our storefront features an automated currency converter widget for your browsing convenience and local price reference, your issuing bank will handle the final structural exchange conversion on your account statement according to current interbank rates.

Sensmar operates out of Malaysia under Marconcepts (SSM: 201503099744). All international transactions are submitted to our payment gateways in Malaysian Ringgit (MYR). The buyer acknowledges that international transactions may be subject to cross-border exchange processing fees or conversion adjustments applied independently by the buyer’s financial institution.

Please check your spam or junk folder. If you still cannot find it, contact us at admin@sensmar.com with your full name and order details.

Contact us at admin@sensmar.com within 14 days of receiving your order with photos of the item received. We will arrange a replacement or refund.

We are unable to cancel or modify orders once they have been dispatched. Please contact us immediately at admin@sensmar.com if your order has not yet been shipped.

Yes, contact us at admin@sensmar.com and we will arrange a split shipment where possible.

Only one discount code can be applied per order at checkout.

We accept Visa, Mastercard, and major credit/debit cards. Malaysia FPX (online banking) and Buy Now Pay Later are also available.

Palo Santo ("Holy Wood" in Spanish) is a sacred tree native to South America, primarily Peru and Ecuador. It has been used for centuries in spiritual and healing rituals. When burned, it releases a warm, resinous fragrance believed to cleanse negative energy, promote calm, and enhance meditation.

Yes. All our Palo Santo is ethically and sustainably sourced from Peru and Ecuador. We only use naturally fallen wood — no living trees are cut.

Wood sticks are raw, natural pieces of Palo Santo wood that you light directly and blow out, allowing the ember to smoulder and release smoke. Incense cones are a compressed form that burns more evenly and is ideal for sustained, consistent fragrance.

Hold the stick at a 45-degree angle and light the tip with a flame. Allow it to burn for 30 seconds, then gently blow out the flame. The stick will smoulder and release fragrant smoke. Place it on a heatproof holder and enjoy. Never leave burning incense unattended.

We recommend using Palo Santo in well-ventilated areas. Keep burning sticks and cones away from children and pets. If you have respiratory sensitivities, consult a medical professional before use.

Visit our blog at sensmar.com/blogs/news or contact us at admin@sensmar.com.